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Buyers & Tenants - We understand what is important to buyers and tenants - openness, communication and fair treatment. Our ethos is to treat all people equally regardless of their current situation and to communicate openly regarding the property and the sellers or landlords' situation.

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Bob London

"I first met Sam having having had her contact details passes to me by a family member (who herself met Sam after responding to a leaflet posted through her front door) after I'd had a series of poor experience with large high street lettings agents, one instance of which resulted in legal action regarding lack of contractual performance that left my property damaged to the tune of thousands of pounds.Sam has a lot of experience, both in sales and lettings having previously been employed by the larger agencies before deciding to strike out on her own. I have a number of properties, and have over the years used a number of different lettings agents, none of which I have provided anything like the level of care and service I'm looking for as an owner.With Sam, I genuinely feel she is motivated to the best job possible. Whether that is because she is small, and therefore relies to a great extent on her own reputation, or whether it is just a reflection of her innate professionalism, I have always that Sam is willing to go far beyond that which is necessary to discharge her responsibilities to either me as an owner or my tenants.She is always willing to pick up the phone (even on Sundays!) to discuss anything, and nothing I've ever asked for has been too much. My wife and I have also been fortunate enough to have had the privilege of being invited along to one of Sam's quarterly inspections (yes, she actually does these!) and seen relationship she has with the tenants, so I know she takes the same personal approach with everyone.I have a few properties 50-60 miles away from Forest's offices in Loughton, but will be looking to Sam to manage the for me despite the distance.I cannot recommend her highly enough."

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